Open Programme Refund and Transfer Policy

If you would like to cancel a course booking and receive a refund, or transfer to a different course, please notify the Open Programme staff via:

email: courses@psta.org.uk

Telephone: 020 7613 8500

Can I transfer from one course to another?

We will transfer you to another course if we receive a written request from you two weeks before the start of the earliest course.

If the course you’re transferring onto is more expensive, you will need to pay the difference before we can transfer you. If your new course is cheaper, we will refund any difference in fee.

Please note that we can only transfer you to a course that has available space. We can normally only transfer courses within the same academic year.

Will I be able to get a refund if I change my mind? 

We will be happy to provide a full refund of your fees provided we receive your written request at two weeks (14 calendar days) before your course starts.

If you request a refund less than two weeks before the start date, we will deduct a £30 administration fee per refunded course. 

Refunds are not possible on or after the start date of your course. 

When and how will I receive my refund? 

We will try to refund all students within 2-3 weeks of receiving a request, and this is often a lot sooner. We will refund via the same method in which you originally paid. We will also send you an email as confirmation of your refund.

What if my course is cancelled? 

If we cancel a course (which we may do occasionally due to, for example, low student numbers) then we will give you a full refund and two weeks’ notice. 

Please note: We regret that we cannot accept liability for an inability to provide courses where these are affected by circumstances beyond our reasonable control.